iL
isaac L
1 reviews | Active since Jan 2012
05 Mar 2015, 18:31
very disappointed
i went to game to buy gym equipment but i couldnt buy because i felt unwanted.it was around 16hoo i asked<br> for assistance from a gentleman who was working in the section where they selling gym equipment i didnt get his name but he was light in complexion and slim built.he was very rude,uncaring,unprofessional and not customer friendly,I felt embarrased and silently left.i asked him if i can get 30kg plate,he response was\if you dont see it in front of you which means we dont have it"and he walked away.his tone was agressive and the look he gave me was like\""dont ask me any question again"
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Game's replyOfficial
06 Mar 2015, 14:39Hello the rock,
We are in receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually. if the team member can be identified, action will also be taken.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually. if the team member can be identified, action will also be taken.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply06 Mar 2015, 14:39
Official
Hello the rock,
We are in receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually. if the team member can be identified, action will also be taken.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually. if the team member can be identified, action will also be taken.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,