very disappointed

I'm referring to the complain about Game, reference no.***. On the 8 June 2015 I logged a complain and after a few minutes Games respond.<br> A guy phoned me I asked him his name and he refused to give his name. <br> He told me that the tablet repaires will cost me R450 as agreed by me and Mr Zuma the Store manager on duty. I told the guy that we neva had an agreement of R450. The money agreement was made for within the 21days. But day 22 Sinotec never even touched nor had a quote for the repaires. I told him I'm not satified with that, cause they must live up to their promises. <br> He told me he is coming back to me but now after a week he never phone me. My queston to game why R450 for a minor crack by Sinotecs poor quality of products. So I get the highest penalty for Sinotec and Games poor services to customers.<br> So here I am again very disappointed, a fool for saying as it is. What has become to good service to the customers? I'm living up to Games promise they will replace or refund the item if not repair within 21 days. Please don't give the agreement, its broken by game long time.<br> I want my refund please.<br> I am very disappointed as a customer who shops at game every week.