Very bad service Peter the Manager From Game VaalMall

i wen to game on the 18/02/2018 to buy a mirror and patio chairs and table everything cost R2900 and paid cash , when get home i was putting that thing at the back so that i can hang it on the wall, i was only holding the wood and the mirror cracked and i was like No! but when i bought the mirror i was not happy because it was light was not as havy and the other one had cracked as well but i thought let me just trust Game i dnt think they can sell something like that to their customers, to my surprise the mirror cracked and i thought its ok i will take it back i dont think they will have a problem. i work at riversquare branch and Game in vaalmall closes at 18h00 so i went to riversquare the manager there told me to go to Game vaalmall i told them i knock off late so everytime when i get the the shop is closed they saidthe cant help me.

I went to Game vaalmall on the 26/02/2018 with the mirror to customer service the lady called the manager i can remember his name i think its peter or George he said he can not take the mirror back with an attitude and he was bussy on gthe personal phone his phone was ringing all the time he couldnt even listen to me and the work phone he had in his hand was also ringing

I was heart brocken and o thought to my self does he think i will have the courage to go to vaalmall with my petrol and with the mirror to lie,my husband had an account there nad i also wanted to open the account with them but their service is very bad im so not happy with their service and even when you go there to buy as a customer you have to walk up and down to llok for some1 to help you.

Is that the service game is giving to their customers? I lost R300 im realy not happy not at all