Very bad service. no customer service

Im so disappointed in GAME WESTGATE . brought a brand new microwave 4 month later have a noice take it back and they sending it for repairs. Need to wait 21days after getting the message im sending my parents to collection today what a experience. Staff is absolutely rude don't know whats going on sending them from one place to a other dont want to test the repair well its in the store ,well get at home open the box that they didnt even put tape glass is falling around just to take it out the box so see my touch botton plastic is damaged and i paid cash for this unit and this is the bad service you provide this is not fair to customer. If this is the *** service you provide ill never ever support any game store agian . And game store must learn there staff how to treat old people and customer because they dont know anything about CUSTOMER SERVICE