VERY BAD SERVICE GAME N1 CITY

I bought a washing stand from Game N1 City last week, as I explained to the receptionist that this was the second time I used it, and the plastic of the line bent, I cannot find my till slip but I have proof of purchase of the transaction on my banking app, I want to exchange or return it, and still the receptionists asks me what is the issue? How frustrating. How does your product break after 2 uses? He put me through to customer service and they redirected me to the manager of the store, I have been on hold for the past 20min with no answer. I called again and your receptionist put me through the manager and then they put the phone down. I have been trying to call into the store, the receptionist is not helpful, why do you put someone that doesnt understand english on your line? Is this how you treat your customers?