Very bad service from Game Canal Walk

We purchased items on credit at Game Canal Walk on the 9th December. When we swiped for our purchase we were told that the purchase did not go through. We then tried one more time at a different till point when the same thing happened. Apparently the systems were offline and we had to come back later.

We then drove home to Bellville. An hour later we had recieved msgs that BOTH transactions had gone through. We then drove back to Game immediately to sort the problem out, Bellville to Canal Walk, just to be turned away as there was nothing they could do.

To date, 18th December, we have been calling daily for them to reverse the transactions but have been put through a series of hoops to jump through and every person we speak to passing the buck.

There is now over R11k worth of purchases that we will be paying interest on, let alone the back and forth driving and all the phone calls we have made, for items we have not received.

Today we were told to write an email for our refund. I want a senior manager from Game Stores to call me back urgently. This is unnaceptable. We just wanted to buy Christmas gifts.

I want this situation sorted out.