Very bad service.

Dear Game Customer Service / Game Westgate Management,

I am writing to lodge a formal complaint regarding the extremely disappointing handling of a faulty Hisense dishwasher purchased from Game Westgate.

The dishwasher developed a factory fault, and a technician was sent to assess the machine. Following the technician’s assessment, I was advised that the matter would be dealt with accordingly. However, it has now been two weeks, and the dishwasher has still not been collected, nor have I received the voucher that I was promised.

What is even more concerning is the way the collection process has been handled.

Despite the fact that the dishwasher has not been collected, various drivers have subsequently been sent to my home. My full residential address and cellphone number are repeatedly being provided to different drivers, including drivers who are apparently aware that we are not at home.

I find this extremely concerning from a personal safety and privacy perspective. I did not give permission for my personal information to be circulated unnecessarily to multiple third-party drivers. Having different people sent to my home with my residential address and contact details, particularly when they know the household's availability, creates a genuine safety concern.

This situation is completely unacceptable and should have been resolved long ago.

I purchased the appliance from Game in good faith and expected a reasonable level of customer service when the product was found to have a factory fault. Instead, I have been left with a faulty appliance that has not been collected, I am still waiting for my promised voucher, and my personal information continues to be shared with various people for an apparently uncoordinated collection process.

I am extremely disappointed in both Game Stores and Hisense and in the way this matter has been handled.

I would like the following resolved urgently:

1. Immediate confirmation of when the faulty dishwasher will be collected. 2. Immediate confirmation of when my voucher will be issued. 3. A clear explanation as to why my residential address and cellphone number have been repeatedly provided to different drivers. 4. Confirmation of what steps Game is taking to ensure that my personal information is handled appropriately going forward. 5. Confirmation that no further drivers will be sent to my home without prior communication and an agreed collection arrangement. 6. A written response from management addressing my complaint and the unacceptable delay.

Please treat this as a formal complaint and escalate it to the appropriate manager or customer service department.

I have been patient and cooperative throughout this process, but two weeks without resolution is unacceptable, particularly when there is now a serious safety and privacy concern involved.

I would appreciate a written response as a matter of urgency.

Kind regards,

Louise