VERY BAD SERVICE

<p> 17 June. I am almost 8 months pregnant and stoped at Game mall of the South after work as Game Alberton city was offline during my luch hour. I tried to take out a cellphone contract, on request I provided my ID and payslip and proof of res before I completed forms, All of them stated my new surname. The lady who helped me just dissapeared for 20 min, Leaving me standing there. After she returned she said I must pay R105 at the counter before I can get my phone. I asked her, why she did not explain this to me before We started the application, customers should be aware of terms and conditions, the said it says so on the ad, I then showed her the Ad that was in the Alberton Record and clearly no sign of it. She said "o SORRY" and just continued to say I have to pay. I was upset at this stage but went and paid anyway. On my return to the counter, again no communication, I went to go sit down as my feet were tired after a days work and pregnant and spending an hour in this shop. Eventually she calls me "come sign your documents" so I did. Then again she says that a further R149 and R92 will be deducted from my account on Friday. Why can the not explain this to a customer BEFORE SPENDING AND WASTING YOUR TIME. She rolled her eyes at me. I completly lost all self controlled. How can the service in this country be so ****. I have a right to know, I stated that my accoount be debited on the First of the month. then I notice all the Forms were filled in on my old surname, and asked her why. She said its how it is at Vodacom. Suddenly she realised she made a mistake. She had opened a cellphone box, in the prosess of taking everyting apart, The front sticker was already off when she just rudely said, well in this case you cant get the contract becouse your surname is not the the same... I PROVIDED MY ID BEFORE, I requested the manager who was totally useless. i said pay back my R105 and just cancel everything. I have wasted enough time in this store and explained that it will not be the first time I would just leave the store even if I had a full trolly, becouse of rude or *********** staff but never complained. So I stood there again... waiting when I see the eye roller shouting me to follow her from across the store to get my refund, |This process took about another 20 min. I left the store in tears, amazed that people can treat a costomer in this manner. I laid a compaint and no one cares. almost 2 hours I spent in that store. Why is must we fight for service. Do people not realise that good service will make costomers return. I HATE going to any Game store becouse of previous incedents, And this incedent just confirmed why I hate it so much. Do all staff go to a "please be super rude to all costomers and while you help them go for a lunch break while they wait for you in the store" training. </p>