Very bad service

<p>I sent in my logik indash dvd player for repaires .3 months later have not received it. I have been pushed from pillar to pole. seems like staff at Game have no experience in after sales service that also goes for the managers who promise to look into the matter but never get back to you. The item was sent for repairs before the guaranty could expire. The radio was booked in and the staff returned the face and remote saying that they do not require accessories. 3 weeks later i get a call from the lady saying that they have not received a reply from the service center and they willing to refund me the full purchase price to which i rep**** i will not take a refund as game has nothing to offer in the same price category and im not willing to add on as i have not budgeted for this rather re book the item as im willing to wait. The lady by the name Lilly whos hadling the matter called me 2 weeks after that saying that the service repair center quoted R300 for repaires at my cost.I then said the item is under guaranty so what must i pay for. She said that i supp**** the wrong face and a replacement face will be R300 but the item did not have a face as it was given back to me and also the problem on the radio had nothing to do with face. They called the service center and i spoke to a guy by the name of Gift and he was very rude and arrogant saying that its got nothing to do with him and he does not need to talk to me and i should call game and speak to them. Eventualy i got hold of the manager of Game Mr Marlin who him self said he will look into the matter and also requested that i send the face and remote to him. I handed it over to him and gone over a month and im still chasing. Note in all this time i have been making calls to game and visiting the store as i do not live in PMB so i have to travel from Estcourt all the time all at my cost. The last call was that the matter will be sorted out in a day or 2 but nothing 15 days later.I called the store again and was promised by Lilly that it will be sorted and she has the odasity to ask me if the service repair center manager Eddie called me to which i said no .What must he call me as Gift made it clear that my dealings are with Game and not his company. Lilly does not even have the decency to call back or to email me an update. I then called and spoke to another manager Mr Pillay who said he will look into the matter. I never get any reply from him gone 4 days. What amazes me is that the staff dont even know that the item carries a 2 yrs guaranty and this was confirmed by 1 of the sales staff. My last resort was that i requested the item to be returned to me in its orignal condition as my item worked perfect just now and then the touch screen did not work but that was all. 2 weeks gone still not returned. I say to all customers never to buy from Game as they are a bunch of bull****ers. No after sales service. stay away</p> <p> </p> <p> </p> <p> </p>