1 reviews | Active since Jan 2016
very bad customer service
My daughter and I went to the store on 4 Jan 2016 to purchase a fan. We saw one that we wanted but it seemed to be the last one and they had it on display. We stood there for quite a while and waited for someone to attend to us but to no avail. Four men came into the aisle where the fans were and the attendants seemed to climb out of the woodwork to attend to them. They were told that there are no more of those fans in stock but they could unplug that one and take it. All this was done at a distance so that we couldn't hear. When the one man started unplugging it I asked him how come they get to take it but we have been standing there for how long without anyone assisting us he just shrugged his shoulders. That was the worst shopping experience I have ever had and I wouldn't recommend any of my family or friends to shop there as it seems they only attend to certain genders
We acknowledge receipt of your complaint with reference ***9 and apologize for any inconvenience caused.
The store was unable to get hold of you telephonically but would be very pleased if you could give us names of the team so that corrective measurements can be put in place. The store also wants the model number or the details of the fan so that we can order this for you.
Please communicate with the store directly as they did email you on this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***9 and apologize for any inconvenience caused.
The store was unable to get hold of you telephonically but would be very pleased if you could give us names of the team so that corrective measurements can be put in place. The store also wants the model number or the details of the fan so that we can order this for you.
Please communicate with the store directly as they did email you on this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73