Very bad after-sales support

I ordered a ladder from Game online on 8 January 2026. While delivery was impressively fast (the very next day), the product arrived damaged, with one of the steps dented. I logged a return immediately on the same day, but after three days with no feedback, I had to call their call centre myself.

I was told their online department was “overwhelmed” and that a new return request would be logged, with collection and replacement promised within 48 hours. It has now been 144 hours, and I am still waiting for anyone to collect and replace the damaged ladder.

Fast delivery means nothing if after-sales support is this poor. The lack of communication and follow-through is unacceptable. I would never order from Game online again.