JB
Johannes B
1 reviews | Active since May 2020
20 Apr 2026, 11:55
Very bad
Very bad. I have written several emails including there complains department still my account is not been closed down as I have requisted and even after I have paid up my settlement amount. This must be the only store that can take so long just to close down an acount from the 15 of April I have requisted that my acount need to be closed down after my telephonic conversation with them they told me its in the process to be closed down . How difficult can it be just to closed down a account surely its just a button on a computer and its done . Not even a bank is taking so long to closed down a acount and supply you with a paid up letter . Thank you
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Replies (4)0
Replies (4)JB
Johannes B's updateReviewer Update
20 Apr 2026, 14:59Was allready in contact with them I dont get any joy from them either just as bad as game no difference as somebody in rcs is allso not doing their job as what they get paid for
JB
Johannes B's update20 Apr 2026, 14:59
Reviewer Update
Was allready in contact with them I dont get any joy from them either just as bad as game no difference as somebody in rcs is allso not doing their job as what they get paid for
Game's replyOfficial
20 Apr 2026, 15:03Hi Johannes, I am so sorry for the experience that you are having with RCS. Please note that we do not have access to any account details and only the RCS team will be able to assist with closing the account for you.
Game's reply20 Apr 2026, 15:03
Official
Hi Johannes, I am so sorry for the experience that you are having with RCS. Please note that we do not have access to any account details and only the RCS team will be able to assist with closing the account for you.
JB
Johannes B's updateReviewer Update
20 Apr 2026, 15:45Seem here is only one option left im going to raised a complain with the onbudsman for credit consumer regulator and the national financial ombudsman scheme as I get no help from game as well as Rcs .
JB
Johannes B's update20 Apr 2026, 15:45
Reviewer Update
Seem here is only one option left im going to raised a complain with the onbudsman for credit consumer regulator and the national financial ombudsman scheme as I get no help from game as well as Rcs .
Game's replyOfficial
20 Apr 2026, 15:55Please note that RCS will be able to assist as we do not have access to any account systems to assist you on this matter. You welcome to email or contact them directly to assist you with the closure of your account as they require your personal details and we do not have systems to check account details on our side.
Game's reply20 Apr 2026, 15:55
Official
Please note that RCS will be able to assist as we do not have access to any account systems to assist you on this matter. You welcome to email or contact them directly to assist you with the closure of your account as they require your personal details and we do not have systems to check account details on our side.