very annoyed with customer service from game clearwater

i have not until now receive my new chest freezer after the damaged one was delivered on the 28th nov after purchasing it by cash on the black friday 24th nov, i have send numerous emails , phone calls from company line and still no one has come to deliver the correct on, i gave them my money in full and received a damage one instead, this is very frustrating and i get told they ask for Game’s reply 07 Dec 2023 at 16:43 Hi Yasmin, thank you for getting in touch. I'm sorry, your freezer was damaged during delivery and for the service you received. Your query was escalated, and the colleague has been in touch with you.