PO
Penny O

1 reviews | Active since Feb 2016

22 Feb 2016, 16:06

Vacuum Cleaner Model HC16-CV-ZA

I purchased the above vacuum cleaner & within the guarantee period the motor was replaced because it packed in. On collection I was told that the new motor had no guarantee & they would not give me my original receipt back. It is now 6 months since the motor was replaced & it has packed in again. As this is the 2nd motor that needs to be replaced I would appreciate a new vacuum cleaner of a different model. Hopefully I will hear from you soon in order to maintain your good name.

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Replies (1)
Game
Game's reply22 Feb 2016, 19:28
Official
Hello keeg&dev,

We acknowledge receipt of your complaint with reference ***8 and would like to apologise for any inconvenience caused.

This matter was referred to senior management for further investigation and assistance.

Regards

Herman van der Berg
Customer Service Advisor
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