UTTERLY POOR SERVICE

Good day

I have Paid up my Game Account the 12th off February and has asked Game Accounts to Close my account.Game has Since the paid up off my account not closes my Account,i still receive E-Statements Every month.I Have as well Emailed Game last week for a Second time to close my account and left my Phone number,still till today i have not received any Phone call or email to confirm that my Account will be closed.This is utterly poor Service from Game.I hope this matter can be resolved asap!