Utterly poor and disorganised online service

I ordered an HP laptop online on the 5th of July. It was on promotion.

On day 14 (working days; it was an actual full 3 weeks of 21 days) my package was not delivered yet, NO ONE phoned or e-mailed me to tell me what is going on. I had to make contact first, after 3 weeks, only to find out there is NO STOCK and I will be refunded. This was on the 24th of July.

HOW DOES THIS EVEN HAPPEN?! How DISORGANISED can a company be?! I missed out on a promotion!

And the refund? Will I wait 3 weeks again and then phone Game only to be told that they have forgotten to refund me and then be refunded on week 8? I am fed up.

Nobody kept me updated on anything. I am aware it was their birthday, I am aware it is somewhat of a "lockdown", but that is NO EXCUSE for this absolute POOR SERVICE. I have read other reviews about the same predicament. WHY DOESN'T IT CHANGE?! If every employee just does their job, NONE OF THIS WILL HAPPEN.

This refund better be done quickly, so I can forget about Game stores and never set foot on any of them again.