Utterly pathetic

<p>I purchased a Telefunken tablet from Game @ Gateway in October 2015. Instore where the uneducated girls selling insurance for tablets, cellphones etc. "mam even if you walk out of this store and your son drops the tablet or it is ****** it will be immediatley covered " so I took the cover. My tablet was consequently ****** in 2016 but recovered by SAPS and they said they would not open a case as the ***** was a minor. I have been calling the Finrite contact telephone number on numerous occasions and numerous emails I was contacted byFinrite and said that I neede to email a copy of my ID so that the tablet could be collected and assessed, this was in February 2017. That too waited for over 2 weeks then contacted Finrite agaein spoke to Thabiseng 15/03/2017 who then arranged for the collection. Called again on 29/03/2017 and spoke to Felix who then said the tablet was irrepairable and would have to be replaced and I mustr pay R 150 excess I pointed out to him that this was not explained when I had taken out the policy, due to my ignorance.paid the excess and he said he would contact Game @ Gateway to see if there was a tablet at the insured price. He then contacted me on the 30/03/2017 and said he did not find one and that a payout on the policy would be a better option. I agreed. He then called me on the 31/03/2017 to say that the payout would take approx 72hrs to process, rep**** that was fine.</p> <p>08/04/2017 I still have not received my payout.</p> <p> </p> <p>WHAT IS UP WITH THESE PEOPLE IT TAKES FOREVER TO GET THREW ON YOUR CONTACT NUMBERS AND IT TAKES FOREVER FOR THE AGENTS TO ATTEND TO QUERIES. ********* BUSINESS PRACTICES AND PATHETIC CUSTOMER SERVICE. PLEASE PROCESS MY PAYOUT AND REIMBURSE MY R 150 AS YOU GUYS CLEARLY DONT KNOW WHAT YOU ARE DOING. </p>