Utterly dissatisfied with Game Stores

Before making a purchase for the Best way Steel Pro pool set. I called Game Kenilworth and asked if they had stock of this product on 23rd October 2023. They confirmed that they were sold out at their store and advise me to buy it online instead, as Game Canal walk have stock. I immediately placed my order and paid. I got an sms the very next day from Capitec saying I requested a refund and it will be processed in 7 days. I was so worried because it was for the exact amount I paid for the pool, and I called Game customer service as I did not request a refund. While speaking to customer service they eventually confirmed, after having to speak to two agents, the reason the item was cancelled without prior warning to me and that this will take 7 days. So now I can't buy a pool because the money I spent on a pool will only reach me after 7 days. I asked that they keep the money and give me the best way Steel pro pool set 3.66 meters as all the 3.05 meter pool sets were broken according to the agent. I told the agent I was not happy at all, all she said was complaints department will call me in 24-48 hours, which is the following week and that I must tell them. I'm so disappointed in Game, after being a valued customer at Game store for so many years. I really thought