Utterly bad service

When entering Game Vaal Mall store the air cons was turned on high temperature, it felt like a sauna in the store. Twenty three people were waiting for service at only three tills which was active. I requested the manager Tiensie Marafe to arrange for more tills to be activated, as many workers were standing around chatting to each other. He directed me to the cigarette counter where the till assistant slammed the closed sign on the counter just as I got to the counter/till. I again requested the manager for service and assistance. He explained to her to assist me. After a heated discussion between the two she Nokuthua Mkhfu very unwilling assisted me. Her name tag was disguised behind trinkets and tags. I was under the impression that name tags were supposed to be available to view by customers. Game Vaal Mall please make an effort to supply the customer service of stores like, Woolworths, Precident Hyper, and Dischem it might even have an effect on your sales!!