LF
Louis F

1 reviews | Active since Feb 2019

27 Feb 2019, 17:18

Uterly pathetic service

So here is the deal..... Please please please do NOT make any purchase at Game Stores Secunda...

I bought a Ryobi lawnmower from them... used it twice and the third time i wanted to use it, smoke came out of it.

So i took it back to the store, there i was informed that they will not exchange it due to the fact that its older than a month and they will have to send it to the supplier for repairs and it will take aproximately 2 to 3 weeks.

I recieved a call from them today (almost a month later) stating that the warranty was void because the motor has burnt out.... now they expect me to pay more than what it costed me to have it fixed. WHAT IS THE WARRANTY FOR??????????

0
Replies (1)
Game
Game's reply28 Feb 2019, 07:34
Official
Hi Louis,

I'm sorry you were advised that the warranty on your lawnmower is void as the motor burned out.

I can understand you're upset as you've only used the item twice. 

I will look into the matter and be in touch with you as soon as I have further information. 

Suhayfa Gabriels Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za