DvdW
David van der Westhuizen

1 reviews | Active since Aug 2017

20 Jun 2019, 12:47

Using monthly fees to reduce my credit

This is the most ******* company ever, I was absolutely speechless this morning when I received my Game statement. I always pay my invoice in advance and over time I build up a very good credit score.

Recently I overpaid my account with R 137.72, so I was in credit and thought to leave it until such time that I will need something else. To my utmost surprise an amount of R 53.00 was deducted from my credit. When I called I found out apparently it's a monthly service fees. Monthly fee for what ? Them owing me a credit of R 137.72.

So not only do they charge you interest, they charge service fees, service fees on money they owe you as the customer. These people are brilliant, they give the word *****ing new meaning.

Well done Game, you found a brilliant loophole to ****** more money from the man in the street. That R 53.00 could have bought someone living on the street a dinner.

0
Replies (2)
Game
Game's reply20 Jun 2019, 13:21
Official
Good day David,

Apologies for the inconvenience caused.

Please send your name, contact number and ID or card number to *** and cc *** so we can resolve this.

Kind regards,

Brad Adriaan
 Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Game
Game's reply20 Jun 2019, 15:53
Official
Good day David,

Thank you for taking my call.

As discussed this matter will be escalated to RCS who should be in contact with you within 48 working hours.

Kind regards,

Brad Adriaan
 Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za