Uselesss

So on the 28th December i settled my game account by paying R3,455.32 and then on the 29th December R334 was deducted by game.So on the 29th i emailed them asking them if my money can be refunded and i even sent them the email that the money went off. Its 16 days later and after sending them all the requirements they asked for on the 4th of Jan and not hearing from them at all i then proceeded to send them another email on the 12th asking if im going to get my money back and now they reply with the below email.This has left me highly ****ed off because surely they can check that my account is up to date and now i have to go through this whole <br> <br> \ Good Day Mr H Prestage