VT
Valesca T
1 reviews | Active since Sept 2023
26 Oct 2023, 12:30
Useless warrenty on Ryobi from Game, faulty product, but refuse to exchange, when bought less than 24h ago.
We bought a Ryobi 125cc lawnmower from Game SOMERSET WEST yesterday, 25/10/2023. This morning when my husband used it, oil started running out of the Ohv box in front. Not just a few drops, ran like water. Contact Game Somerset West imediatly, just to be told that they can't exchange it, they have to book it in for repairs. Less than 24 hours after purchase. Their excuse where that since he already used it, they can't exchange it for a new one. But if he didn't use it, how would he have known it has a problem? Very poor service and worthless warrenty on product. Will NOT BE SUPPORT THEM AGAIN.
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Replies (3)
Game's replyOfficial
27 Oct 2023, 11:31Hi Valesca, thanks for getting in touch. I am so sorry that you experienced this issue with your lawnmower. Please be advised that we will escalate the matter to senior management for assistance.
Game's reply27 Oct 2023, 11:31
Official
Hi Valesca, thanks for getting in touch. I am so sorry that you experienced this issue with your lawnmower. Please be advised that we will escalate the matter to senior management for assistance.
VT
Valesca T's updateReviewer Update
27 Oct 2023, 15:03A brand new lawnmower, not even 24 hours after it was bought, paid R3199 around 14h00 on Wednesday 25th of October 2023, contacted Game Somerset West at 10h20 on the 26th of October 2023 to report the oil leak, and they refuse to exchange or refund it. They want to book it in for assessment. The reason? We used it already to cut grass, but if it wasn't asmbled, started and cutting grass, we would not have known that it is leaking oil. Used it for less than 5 minutes. Game is useless with customer service and sell faulty products that they won't take responsibility for. I will never buy from them again and will make sure to spread the news of their poor service.
VT
Valesca T's update27 Oct 2023, 15:03
Reviewer Update
A brand new lawnmower, not even 24 hours after it was bought, paid R3199 around 14h00 on Wednesday 25th of October 2023, contacted Game Somerset West at 10h20 on the 26th of October 2023 to report the oil leak, and they refuse to exchange or refund it. They want to book it in for assessment. The reason? We used it already to cut grass, but if it wasn't asmbled, started and cutting grass, we would not have known that it is leaking oil. Used it for less than 5 minutes. Game is useless with customer service and sell faulty products that they won't take responsibility for. I will never buy from them again and will make sure to spread the news of their poor service.
Game's replyOfficial
27 Oct 2023, 18:53Thanks for getting back to us. We do understand your frustration and we have escalated your complaint for urgent assistance.
Game's reply27 Oct 2023, 18:53
Official
Thanks for getting back to us. We do understand your frustration and we have escalated your complaint for urgent assistance.