useless game vodacom

Game mall@reds Good day. Please sort this out or els i will get the CPA invovled.

I walked into game mall@reds today (2020/09/28) at 4:15pm (camera will confirm this) It was too take out a cell phone contract (attached document shows the deal) it was a promotion by game that includes a R3000 cash voucher. After waiting 30 minutes too get helped by the Colored lady by the counter it was clear too me she did not know what she was doing. as the customer before me also had troubles with her (she did not know how to open a PDF file) thats how bad she was.

So i said i want too take out a this contract ,She asked for my banking statements, i told her that i have 2 exiting contracts with vodacom it will already be on their system,i also produced my vodacom account number and statements too show me exciting contracts....She then advised me too rather upgrade and i asked her 3 times "will i still get the R3000 voucher if if upgrade" she said "yes"

She then looked on her system and said "no she cant find the voucher for that cell phone and said its only for new contracts only" i then pointed out in games very own booklet it clearly says" for new OR exciting customers" ( see attached image) and that she even said before that "the voucher is available for upgrades"

She then said no she cant find it on her system we must fill out a new contract...so we said fine and began to fill out the form and completed it.Then she said we must give her bank statments...so i rep**** VODACOM has us on their system and has ALL the information already...She refused to pick up the phone and call vodacom to confirm

She then showed us her computer screen with our vodacom details and we pointed out that those details are inccorect...She then said well then we must take longer too change them...i said no vodacom has our correct details its here on the statement i showed her and its clearly her system is wrong ( i did phone vodacom myself and they confirmed my work details are CORRECT.

Your staff member clearly doesnt want to help or does not know what she is doing...we walked out of the store ate 5 :15pm...a full hour and we got no where...She wasted our time..was very rude and if you look on your cameras you can even see her put her hands over her eyes and shake her head when i showed her that her booklet CLEARLY states the deal with the voucher is for new AND exiting customers.

Then some Joseph guy butts in trying to explain that an exiting customer is not some one who is upgrading...MAKES NO SENSE AT ALL NOR IS IT WRITTEN ANYWHERE.

SO tell me Game...who is going to sort out this contract? how will you make up my hour wasted by your staff who are clueless? NONE OF YOUR CONTACT EMAILS WORK EITHER!