Useless Game Mall of the South

I am at my wits end when dealing with the unhelpful staff at Game Mall of the South. I bought a Hisense washing machine last year September (04/07/2017), less than a year later the machine doesn’t drain. I contacted Game on the 7th of July 2018 as the machine is under warranty. I spoke to a lady by the name of Given from the washing machine department and she assured me that they had a 48hr roll over time and my machine would soon be fixed. It is now 20 days later and still my washing machine is not fixed. I have contacted Game numerous times and I constantly get told that they will contact me in 10 minutes (I’m still waiting for those calls) or that they have contacted Hisense but cannot phone them and can only email them. I find this ridiculous if they have not read your emails surely you phone, but according to Given they may not phone Hisense. Why I don know... I was also asked at one point to email information Game had asked me for to Hisense because Game didn’t want to do it. I decided that I needed to take this further so I contacted the branch manager of Game yesterday (26/07/2018) and asked him to please step in and help, he wanted nothing to do with that and kept trying to transfer me back to Given. He then eventually agreed to try deal with it and told me he would call back in 10 minutes. When the call came through it was not the branch manager it was Given questioning me as to why I had contacted the branch manager her boss . How else do I get my washing machine fixed which I bought because I needed it not because I wanted an ornament in my house?