Useless Game Brits Mall

I purchased an Alcatel Tablet on 16 April at Game Brits mall, so that I can Skype with my 95 year old mother in the Old age home during lockdown. When I opened the tablet it goes to fastboot mode, and stays there. Eventually on 24 July I was able to travel to Brits as I live in Johannesburg to return the tablet, as neither Game Cresta nor Game Clearwater would accept the tablet to send it back to Alcatel for repair. I was called twice in the last month by Game Brits Mall to inform me the tablet has been repaired and ready for collection. I travelled to Brits from Johannesburg this morning collected the so called repaired tabletand came back to Johannesburg. As I just opened the tablet, it goes back to fastboot mode, in other words NOTHING was done in months and the tablet was obviously not repaired. Really disappointing on how extremely poor the service of Game Brits Mall, Game Cresta and Game Clearwater mall is. Moral of the story, don’t buy technology from Game