TD
Trevor D
1 reviews | Active since Mar 2009
15 Nov 2023, 12:27
Useless Game and LG
I bought a LG TV from Game Cresta on 3/11/23 and returned it on 10/11/23 as it was making strange noises when switched off. I asked that I get a refund as this was the 7th day and was told that the TV would need to go to LG for approval. I phoned today to be told that I will only find out about the result in 21 days. This is really bad service as I am now stuck without a TV and forced to wait 21 days without a refund or a replacement - what happened to the 7 day return policy??????? This is really poor service from Game.
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Replies (4)
Game's replyOfficial
15 Nov 2023, 15:01Hi Trevor, thanks for getting in touch. I'm so sorry for the experience with your TV. Please be advised that we will escalate the matter to our senior team for assistance.
Game's reply15 Nov 2023, 15:01
Official
Hi Trevor, thanks for getting in touch. I'm so sorry for the experience with your TV. Please be advised that we will escalate the matter to our senior team for assistance.
TD
Trevor D's updateReviewer Update
15 Nov 2023, 17:48Received a call from Game consumer complaints to basically tell me that I am not entitled to a refund even though the item was brought in on the 7 day mark. It seems like their T&C's don't allow for a refund as the item had been switched on.
This contravenes the Consumer protection act Section 20 that stipulates that a consumer has the right to return an item even if used as per subsection 6 which specifically caters for this. Game obviously does not subscribe to the Consumer Protection act & their T&C's are work more than a gazetted government act.
The call was a complete waste of time and I told the consultant to call back when he had an action and not to waste my time by basically telling me to sit and wait. I was unimpressed by Game before now I am totally furious - I will never purchase anything from Game or any other store that is associated with them going forward.
This contravenes the Consumer protection act Section 20 that stipulates that a consumer has the right to return an item even if used as per subsection 6 which specifically caters for this. Game obviously does not subscribe to the Consumer Protection act & their T&C's are work more than a gazetted government act.
The call was a complete waste of time and I told the consultant to call back when he had an action and not to waste my time by basically telling me to sit and wait. I was unimpressed by Game before now I am totally furious - I will never purchase anything from Game or any other store that is associated with them going forward.
TD
Trevor D's update15 Nov 2023, 17:48
Reviewer Update
Received a call from Game consumer complaints to basically tell me that I am not entitled to a refund even though the item was brought in on the 7 day mark. It seems like their T&C's don't allow for a refund as the item had been switched on.
This contravenes the Consumer protection act Section 20 that stipulates that a consumer has the right to return an item even if used as per subsection 6 which specifically caters for this. Game obviously does not subscribe to the Consumer Protection act & their T&C's are work more than a gazetted government act.
The call was a complete waste of time and I told the consultant to call back when he had an action and not to waste my time by basically telling me to sit and wait. I was unimpressed by Game before now I am totally furious - I will never purchase anything from Game or any other store that is associated with them going forward.
This contravenes the Consumer protection act Section 20 that stipulates that a consumer has the right to return an item even if used as per subsection 6 which specifically caters for this. Game obviously does not subscribe to the Consumer Protection act & their T&C's are work more than a gazetted government act.
The call was a complete waste of time and I told the consultant to call back when he had an action and not to waste my time by basically telling me to sit and wait. I was unimpressed by Game before now I am totally furious - I will never purchase anything from Game or any other store that is associated with them going forward.
TD
Trevor D's updateReviewer Update
15 Nov 2023, 17:52Received a call from Game consumer complaints to basically tell me that I am not entitled to a refund even though the item was brought in on the 7 day mark. It seems like their T&C's don't allow for a refund as the item had been switched on.
This contravenes the Consumer protection act Section 20 that stipulates that a consumer has the right to return an item even if used as per subsection 6 which specifically caters for this. Game obviously does not subscribe to the Consumer Protection act & their T&C's are work more than a gazetted government act.
The call was a complete waste of time and I told the consultant to call back when he had an action and not to waste my time by basically telling me to sit and wait. I was unimpressed by Game before now I am totally furious - I will never purchase anything from Game or any other store that is associated with them going forward.
This contravenes the Consumer protection act Section 20 that stipulates that a consumer has the right to return an item even if used as per subsection 6 which specifically caters for this. Game obviously does not subscribe to the Consumer Protection act & their T&C's are work more than a gazetted government act.
The call was a complete waste of time and I told the consultant to call back when he had an action and not to waste my time by basically telling me to sit and wait. I was unimpressed by Game before now I am totally furious - I will never purchase anything from Game or any other store that is associated with them going forward.
TD
Trevor D's update15 Nov 2023, 17:52
Reviewer Update
Received a call from Game consumer complaints to basically tell me that I am not entitled to a refund even though the item was brought in on the 7 day mark. It seems like their T&C's don't allow for a refund as the item had been switched on.
This contravenes the Consumer protection act Section 20 that stipulates that a consumer has the right to return an item even if used as per subsection 6 which specifically caters for this. Game obviously does not subscribe to the Consumer Protection act & their T&C's are work more than a gazetted government act.
The call was a complete waste of time and I told the consultant to call back when he had an action and not to waste my time by basically telling me to sit and wait. I was unimpressed by Game before now I am totally furious - I will never purchase anything from Game or any other store that is associated with them going forward.
This contravenes the Consumer protection act Section 20 that stipulates that a consumer has the right to return an item even if used as per subsection 6 which specifically caters for this. Game obviously does not subscribe to the Consumer Protection act & their T&C's are work more than a gazetted government act.
The call was a complete waste of time and I told the consultant to call back when he had an action and not to waste my time by basically telling me to sit and wait. I was unimpressed by Game before now I am totally furious - I will never purchase anything from Game or any other store that is associated with them going forward.
Game's replyOfficial
16 Nov 2023, 10:04Thanks for getting back to us. I'm so sorry for the service received. We have escalated to senior management for assistance and you will be contacted once concrete feedback has been received.
Game's reply16 Nov 2023, 10:04
Official
Thanks for getting back to us. I'm so sorry for the service received. We have escalated to senior management for assistance and you will be contacted once concrete feedback has been received.