Useless Customer service or warranty support
I have purchased many a product from Game, this is my second warranty claim that has been an absolute nightmare and shockingly disgusting experience (Air Fyer took 3 months and constant follow ups for and progress updates). We purchased a Bounce King 12ft Tramp from Game Beacon Bay, East London on the 27/11/25. Early December my family went into Game to go explain that the product is damaged and showed the image within the link to the image "https://ibb.co/SXb2PDyz". . We dealt with a so called Branch Manager by the name of "Desnay". She had no clue as to the warranty purchase and claimed we had to take it up with Bounce King ( that is already in breach of Games 6 month warranty - product was not even 2 weeks old), however she would check with the staff member in charge of that dept, however at the time he was out on lunch. So no problem, we went to Wimpy for breakfast to await his return, notice "Breakfast". When we returned after and hour and 30 later, he was still not back.
Desnay then proceeded to take down my Wifes number to make contact, which she did a few days later whereby she said she is still waiting on how to handle the matter. We have since not had a call from Game since around the 5th of December, last Friday the 6 OF MARCH 2026, i sent my wife in to find out now *** is happening as time is lapsing, to be told Desnay has now moved to game and the so called new manager would contact her, find out and contact us back on Saturday. Well guess what, F ALL call again - if this is the calibre of staff and service Game provide, a person might as well try buy a product off the street, and Desnay to even suggest that is already in breach of the Consumer Protection Act. I cannot just take the Trampoline down - its a majour task. I wanted confirmation before i did that we would recieve a swap out upon inspection. Receipt number : *** - image: https://ibb.co/j9TvfcV5
My wife was sent instead of myself to keep things calm, but i have had it with this nonexistent service and extremely useless, uneducated staff.
