Useless customer service

In November 2023, I made the decision to purchase two laptops from the Game store, which is conveniently located in the bustling Pietermaritzburg CBD. However, to my dismay, these laptops have remained untouched and unused since their purchase. Determined to find a solution, I embarked on numerous attempts to contact the store, hoping to facilitate an exchange for office chairs instead. Regrettably, despite my persistent efforts, I have been met with nothing but disappointment and frustration. Emails have been sent and phone calls have been made, yet each interaction has yielded no assistance or resolution. The fact that I find myself residing more than 70 kilometers away from the store only exacerbates my annoyance, as it seems utterly absurd that I must endure the lengthy journey only to be met with an unhelpful outcome.