Hellopeter
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SJ
Shaun J

1 reviews | Active since Sept 2018

06 Sept 2018, 10:51

useless and unhelpful

On the 26 April I requested assistance from Game N1 client services I have an issue with a TV I bought and did not have the slip,

A very friendly lady assisted taking my details and advised it would take a few days. I followed up a few days late, still no.

A month later I followed up, still nothing but they advised that there was a system change it was not as easy to get the slip. I accepted this and gave them more time.

3 months after I logged the request i went back to the store and spoke to one of the mangers Adri. She asked that i email her all my details and she will get it sorted. She has yet to reply to my email BTW.

Ive been back and forth for help, and each time I am reassured that i will get helped. But nothing gets done.

Its been 132 days and still nothing. not even a call or email.

0
Replies (7)
Game
Game's reply06 Sept 2018, 11:18
Official

We acknowledge receipt of your complaint with reference ***0 and apologise for your inconvenience in this matter.

Senior Management will investigate this matter and will contact you within 24 hours to discuss this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

/rt

Best regards,

Game
Game's reply06 Sept 2018, 14:39
Official

As discussed with management you will take the TV to the store and the Supplier will assess it without a slip before a final decision will be made.

Regards.

Group Customer Service Advisor

***

Tel: ***73

/rt

Best regards,

SJ
Shaun J's update07 Sept 2018, 09:36
Reviewer Update
Good day I have dropped off the TV and is book in for assessment- This is what it due to me. This does not account for the terrible service have received from Game. 162 days and Hello peter to get any kind of real service or progress on issue- how are we going to me this right. regards
SJ
Shaun J's update17 Sept 2018, 12:42
Reviewer Update
Good day its been 11 Days since I drop my TV for repairs. And still nothing, no feedback. No times line on the ETR When will I get any Kind of feedback ?
SJ
Shaun J's update26 Sept 2018, 16:47
Reviewer Update
And still the service at GAME is just plan sad. shockingly SAD 152 days to get and issue resolved that they claim can be sorted in 15 days. I got an SMS stating that my TV can be collected, I get to the store and they say no, a new call had to be created... So its still now ready No feedback No clear reason why. I cant even call the store ********** and 0 ********** 67 is not working. the only form of communication that works is hello peter. Please refund my money so I get myself another TV.
SJ
Shaun J's update28 Sept 2018, 09:19
Reviewer Update
And still the service at GAME is just plan sad. shockingly SAD 152 days to get and issue resolved that they claim can be sorted in 15 days. I got an SMS stating that my TV can be collected, I get to the store and they say no, a new call had to be created... So its still now ready No feedback No clear reason why. I cant even call the store ********** and 0 ********** 67 is not working. the only form of communication that works is hello peter. Please refund my money so I get myself another TV.
SJ
Shaun J's update28 Sept 2018, 09:20
Reviewer Update
2 Days still no reply. Pitiful game.