Useless and disappointing

I have done a online purchase on the 29/08/2023 from Game The Glen Shopping Mall an received this message from them0Halala! Your order *** for has been processed. We'll text you when it's ready. I then received an email saying that a automated refund had been done it's the 14/08/2023 an still no refund I have sent emails to this person Michael Isaacs (Game) • *** an still nothing has been done all I want is my order to sent to me by end of business today 14/08/2023 or double my money back with interest for the inconvenience that I have to deal with