Urgent: Unresolved Complaint Regarding Defective Fridge

Dear Simba and Game N1 City Management,

I am writing to express my profound disappointment in the handling of my complaint regarding the defective Hisense 347L fridge I purchased from your store on 26th October 2024. It has now been more than a week since I logged this issue on 8th November, and to date, no resolution has been provided.

Despite my previous communications with Amanda Potwana and Roefkah Ferreira, and a promise from one of your floor managers to contact me within 48 hours after receiving a report from Hisense, I am still awaiting feedback. It has been over three days since this 48-hour window expired, and I find it completely unacceptable that I have not been contacted or updated on the status of my case.

The lack of urgency in resolving this issue is not only unprofessional but also reflects poorly on Game's supposed commitment to customer satisfaction. As a paying customer, I should not have to endure an entire week without a properly functioning fridge—especially when the defect became evident within weeks of purchase.

As a longstanding customer, I never expected this level of disregard from a store with the reputation of Game N1 City. The lack of communication and the failure to address a legitimate complaint for a product that should be in perfect working condition is deeply concerning. I am left wondering whether the fridge was sold with the defect, as no checks seem to have been performed prior to sale. It is disheartening to witness the disregard for consumer rights, especially for an item purchased in good faith.

If this issue is not resolved by the close of business today, I will have no choice but to escalate this matter to the National Consumer Commission (NCC) and take all necessary steps to ensure that this negligence is rectified. It is clear that the Consumer Protection Act does not support such poor treatment of customers, and I will not tolerate this any further.

I expect immediate action and a replacement or refund without further delay.

Sincerely, Thabang Kola