Urgent Resolution Required: Faulty Defy Fridge Purchased from Game Southgate

Dear Game Southgate Team,

I am writing to express my disappointment regarding the Defy 323L Bottom Freezer Fridge (Model: M DAC627) that I purchased from your store on the 1st of December 2024. The fridge was delivered on the 3rd of December 2024, and despite following the advice to wait 8 hours before switching it on, the fridge has not worked since.

I have contacted the store for support, but I was informed that a technician would be sent to repair the fridge. I find this unacceptable, as this is a brand-new item that should function without any issues. I do not want a technician to repair a fridge that has never worked.

This situation has caused significant inconvenience, including food spoilage due to the non-functioning fridge. I am requesting one of the following resolutions:

1. A full refund so that I can purchase a reliable fridge elsewhere. 2. An immediate exchange for a working unit of the same model.

Please address this matter urgently. I trust that Game will prioritize customer satisfaction and ensure a swift resolution to this issue.

I look forward to your prompt response