URGENT – Refund Still Not Paid After 3 Months!

My name is Bongiwe Zondi, and this is now my fourth review regarding this unresolved issue.

On 25 April 2025, an amount of R1499.00 was deducted from my TymeBank account for a laptop order that was later cancelled by Game Stores. Despite this, I have still not received my refund.

Both TymeBank’s legal department and Game’s legal department have completed their investigations. Game has now confirmed receipt of the funds on 25 April, under case reference GTQ-52493.

For three months, I was misled and told the money was not received. Only after TymeBank’s investigation did Game finally admit they had the funds. Now that this has been confirmed, why am I still waiting for my refund?

This delay is unacceptable. I am requesting that Game Stores refund the R1499.00 within the next 48 hours. This matter has dragged on far too long, and I am tired of the dishonesty and lack of urgency.

My contact number is ***. Please resolve this immediately and return my money.