Urgent Complaint Regarding Unauthorized Subscriptions on Account

Dear Game Store Customer Support Team,

I am writing this email to formally raise a serious concern regarding my father’s Game Store account. I am extremely frustrated and disappointed by what has recently come to our attention, and I urgently request your immediate intervention.

Yesterday, my father visited one of your stores to make a payment on his account. When he questioned the unusually high amount he was told to pay, he requested a detailed bank statement. It was then discovered that there are multiple subscriptions linked to his account—subscriptions he never signed for, never agreed to, and has absolutely no knowledge of.

My father is an older person, and it genuinely feels as though his vulnerability has been taken advantage of. It is deeply concerning that subscriptions could be added to his account without his consent or understanding. He did not authorize any such services, nor was he informed that these subscriptions existed. This situation is unacceptable and raises serious concerns about ethical conduct and proper customer consent procedures.

The accumulated subscription charges now total over R11,000, an amount we will not be settling, as these charges were created without his approval. My father cannot be held responsible for services he did not request or authorize.

I am requesting the following, urgently: 1. A full investigation into how these unauthorized subscriptions were added to his account. 2. Immediate removal of all unauthorized charges. 3. A written confirmation that these disputed charges have been cleared. 4. Assurance that proper consent protocols will be followed moving forward.

If this matter is not addressed urgently and resolved promptly, we will have no choice but to escalate this issue further, as we believe this constitutes a serious breach of consumer rights. My father did not sign for any subscriptions, and we will not be held liable for *****ulent or unauthorized activity conducted under his name.

I expect a prompt response so that we can establish a clear way forward.

Thank you.

Kind regards, Lesedi Mosoeu *** *** Account Holder’s Name: Lemoele Ntsekele