Urgent attention and awareness of theft instore

I had bad experience at Game Eastgate on the 24th of December. I was by the tills finalizing grocery payment using payjustnow as I always do. After payment the cashier tells me money didn't go through her till, shocked and I checked my capitec bank account money was deducted from account. She told me to go to the bank and check. She was rude and not professional. I went to bank and they sent me to them to ask for decline slip She was not interested. I ended up asking for a manager, she came i explain and she checked the till and came back told me to wait and be checking my bank balance money will reflect back. I waited for 30minutes Noone even checked on me but you could see the first till lady with her manager looking at me laughing. So unprofessional I had to leave because kids were now tired and crying. Till date my money is not on my account. It could be what they do to customers taking money when their shift ends and the manager is aware of it. Beware of Game eastgate cashier *****ing customers money.