Urgent

Hi, All

Please see attached proof has been sent for item purchased along with audio of what noise the fridge is making.

· Purchased in 2017

· Reported fault since 2020

· Technicians came through and replaced fan twice, however, this did not resolve the issue.

· When noise got louder, I had complained again.

· 3-4 Technicians came out after this complaint and they all said its sounds normal and cannot locate a fault.

· Noise got louder again, we complained to Game once again.

· A senior Technician came out and could not pick up the fault.

· Last Technician that came our advised they will take the fridge and give a refund, however, we will need to go to Game to log an incident.

· Went to Game and reported the fault, however, now that the Fridge has been picked up, I want a refund and not a fixed fridge. Game then tells me to contact Defy about the issue and Defy passes the buck onto Game .Its been an unending process and I'm being told that they cannot assist in any way .

· I have lost all faith in the fridge should they bring back the warranty will be over and there is no guarantee the Fridge will work.

· Do not bring the fridge back I will not accept this I want my refund.

With all this being said I would like a full refund of the money spent on the item as this is not worth the hassle to get a fixed and replaced fridge from your company.

Please can this be considered urgent as I am without fridge at the moment and have ongoing issues with yourselves for the last 4 years, should my refund not be completed as soon as possible I will post all off this on Hello Peter and have my lawyers take over.

Regards,

Sandra Naidoo