Upset customer - cash sale phone purchase that is faulty

Sondiswe called to say the phone is ready for collection after it was sent to be assessed but no feedback was given regarding the issues that was raised with the store, what happens - SO ANNOYED!

Cellphone purchase made on 20 March 2024 at Game Greenacres P. E

Reported to Game Canal walk on the 20 May 2024

Purchase made by Quinton (my Dad) Brand - Huawei nova y91 - starry black

CASH SALE PURCHASE My Dad has experienced nothing but problems with this cellphone, it had gotten so bad in the first month that it reset itself AND erased data. The phone then froze for long periods of time continuously where one cannot operate it so I advised my dad to take it in to a Game branch with Canal Walk being the closest.

The phone was submitted to Game, Canal walk where my dad spoke to a female manager (he has not taken her name) who advised as process and procedure, she'll have to send it for assessment and MADE A CUSTOMER NOTE that the customer does not want the phone instead he wants a new phone so upon return they can replace it with a brand new phone.

With this Manager being away from work at the moment, believed to be on annual leave, the person who called to say the phone is ready for collection says she was told to inform the client (my Dad) that they've declined his request for replacement, bear in mind, my Dad's phone Is still BRAND NEW.

What irritates me is the fact that elderly people are being exploited. My Dad just wants the phone to make full use of in the way it should be operating and what he's paid for...!

The phone is not even 3 months old which tells you it is without a doubt a MANUFACTURING Defect which SHOULD BE REPLACED!!! however the outcome of assessment has not been disclosed and the customer was just called and told to collect. (not happening)!

According to CPA he is entitled to either a repair, return or refund.

Why do we have to battle and argue for a purchase that was made in support of your business? Where is the professionalism?

The phone is scheduled for collection on 14 June 2024 WE WILL NOT COLLECT UNLESS IT IS REPLACED WITH A NEW PHONE OR REFUNDED.