TH
Tertius H
1 reviews | Active since Apr 2015
02 Apr 2015, 11:08
Upgrading a cell phone - 5 hours wait
On 01/04/15 my wife went to Game in Phalaborwa to upgrade a cell phone contract. She waited 3 hours for the process to be finalised , was given a faulty cell phone and had to go back this morning (02/04/15) Two hours later she eventually got a new phone and left. The staff is extremely unprofessional, unable to deal with customers and totally ***********. This is a new store, but staff should know what to do? Previous experience with the Game store in Tzaneen and also in terms of upgrading a cell phone contract proved just as frustrating. This seems to be a very bad norm and staff should be reprimanded and properly trained - some of them seems to be half asleep when dealing with customers!
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Game's replyOfficial
02 Apr 2015, 12:15Hello BBOP,
We are in receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
We have notified all relevant personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature in future.
Store management also undertook to re-train staff as it is a new store and will also contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
We have notified all relevant personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature in future.
Store management also undertook to re-train staff as it is a new store and will also contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply02 Apr 2015, 12:15
Official
Hello BBOP,
We are in receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
We have notified all relevant personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature in future.
Store management also undertook to re-train staff as it is a new store and will also contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
We have notified all relevant personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature in future.
Store management also undertook to re-train staff as it is a new store and will also contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73