Up your game, Game

I see that I am not the only one battling to get a decent answer from your “tracking” department. I placed the order on the 21st June, O/N ***. On the 24th I received a mail to say it is on it’s way. I have phoned and emailed numerous times after this, only to be told “I’m still within my delivery window”. Which keeps changing, by the way. Well, your window has now passed. Last I heard it was being dispatched from East London, but no one can tell me if it’s actually been picked and dispatched as yet? I’m in logistics, I find it unbelievable that you can take 15 days and counting, to deliver a product. So where is Game going wrong? Do you have a track and trace, or do the people at the call centre not know how to use it? I’ve been told by 2 people that they’ll call me back, but I have yet to hear from anyone. Why send me a mail saying my order is on route, when it isn’t? I have cancelled my contractor twice now, can someone PLEASE tell me when I can expect my delivery. I will not be shopping on line with Game again, I am very disappointed. Please up your ‘Game’.