1 reviews | Active since Mar 2009
Untrained Customer Service Consultant
On the 06/07/15 I returned a car cover that I was not happy with because of its quality. Ntombi Ndlovu was called by the cashier who was helping to assist on the matter. Instead of Ms Ndlovu asking me about the reason for the return. She started making her own assumptions talking to her colleague saying the cover was damaged by rain and maybe it was washed. Being very sarcastic that I'm returning something that was bought long time ago. <br> <br> I would appreciated if she could enquired directly from myself rather than making nasty remarks. I didn't have the energy to confront her because I feel she took me for granted and disrespected me.<br> <br> I would appreciate if she stops judging people and treat every customer equally.
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
We confirm that disciplinary action with be taken against the team member and we assure you of our best service at all times.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
We confirm that disciplinary action with be taken against the team member and we assure you of our best service at all times.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73