UnscruBad service by Game and partner provider Hisense

I purchased a Hisense 154L Top Monut Fridge Freezer from Game online on 29 January 2023 under invoice number ***4 and nine months later the rubber on the door started peelingmoff the door.

I logged a call with the Game online customer services on 10 October 2023 telephonically for the fridge to be attended to as the warranty is till in place. A Hisense technician was only dispatched 10 days later after I made follow up calls and he came to the house and did not repair the fridge citing that it seemed the store had delivered to me a factory fault and that I should be given a replacement and that I should wait for an SMS communicating this.

To my shock, after he left my house on the 20 October 2023 I received an SMS that the repar had been completed. I phoned Game online Customer service and informed them of the matter and another call was logged on my behalf for Hisense to send a technician and investigate. I was given the job mumber *** as my reference and told it would take 2-3 days to attend to dispatch a technician however I tell you that even today my fridge is still not fixed and food is rotting and this is costing me money as I have to throw away food that could have been preserved had the fridge been in good condition.

To say I feel let down by Game and its partner provider is an understatement. I fail to understand how Game treats customers and fails to ensure that queries resolved. This definitely speaks bad of the brand and how it treats customers.