Unsatisfied with the Service and the Item/Good I have receive fro GAME Store Bloed Mall, Pretoria

Hi, I bought a refridgerator from GAME store in Bloed mall Pretoria. I lost the receipt, and I visitted the store to ask for receipt reprint in November 2018. I was told to do it via an email with an attachment of Bank Statement as evidence that I bought the fridge from that store, which i did. I waited with no response/feedback. I had to call and ask if they did receive an email, the answer was a "YES", when I ask how far is the process of reprinting the receipt I was told I need do provide the Barcode of the refridgerator. When I get home, I took a photo of the Barcode from the refridgerator and send it via an e-mail. I waited with no response/feedback. My husband visited the store to enquire about that and he was told the bar code that was provided is not accurate. In the process It happened that the refridgerator started not to operate properly, I went to the store and inform them, I physicaly found Patience Maseko, the person I have been communicating with through e-mail, and she told me that for the refrudgerator to be fixed I need to geth the receipt first, and she said the bar code I sent is still not accurate. When I get home I took photos of everything around the refridgerator that looks like a Bar Code and send to her via an e-mail. I waited with nor response. Then I started to panic as the refridgerator is now not working, and as the only refridgerator I depend on, I have got some people to fix it and they will come and fetch it on Monday. I am not satisfued by the ups and downs I have faced this far. The refridgerator I bought is Russel Hobbs 2 doors of which the first day i visited the store to request receipt reprint, I wad told the store has never and does not sell Russel Hobbs refridgeratir, but I bought it from there.

I bought the refridgerator together with the Macrowave, and I paid both of them that same day. The Macrowave I chose was out of stock and i was told It will be delivered to me when the stock comes. It was never delivered and I was visutting the store several times with no success. I finally got it after a long time and that receipt got lost in the middle of that follow-up process.

That refridgerator has not yet finished at leadt 2 years.

I am really not happy at all.