Unsatisfied customer

Good Day, Please know that I'm not happy with Game Vaal Mall customer service , I bought I-Play (kids laptop) on the 15th of December 2023 for my daughter as a present , and my daughter wasn't happy with it as she prefers having phone. I then visited game store this afternoon (11/01/2024) to exchange for a phone or refund. The Manager named Peter told me with attitude that he won't help me as I can only exchange within 14 days. Which is not written on the receipt. I asked him how possible I that as it should be written on the invoice and its not there. He told me it's non of his business as he is not a verimark salesperson.

I am not happy with the service that I got and most especially the undermining attitude I got from him. He doesn't deserve to be on management as he fails to give proper response to customers and treat them with respect.