1 reviews | Active since Sept 2026
Unsatisfied consumer right voided
Hi all tell.me if it's fair to be bought a brand new microwave as a birthday gift a 2 week after it stopped heating , thus being a brand new Defy product. I was advised to return the item to be seen by defy logistic and only to be told after one week of having my microwave, that they unable to fix it due to a heavy roach infest. Such information should be given on your receipt of purchase for and of your Warranty
Currently Game and Defy has my money and just had me walk out of the store extremely unhappy surly something can be done
Okay so let's remind ourselves this was bought wnd kept in a box opened and used for about two weeks , No heat when using it. And all that was said is that they do not assist fix or exchange an item that's infested. Being said this could be from anywhere and to be left with a non working brand new Defy microwave is not cool not to be offered an exchange or refund or partial left me unhappy. Game Defy both washed their hands to the matter and yet still left no assisted. Please not should you purchase anything being Appliance etc and should it carry one insect or creature they should advise this at POP as I mean this is mere a Raw deal
So stuck with a beautiful non working Defy microwave
Help please help
Tell All customers that' whatever you purchase and should it be within the warranty. And it has a mere touch of roach within that you will not repair or have it exchanged. This is a few and unfair method.
It's unpredictable how one can stop a roach or any insect going into your appliances.
I wish to escalate the matter further and reach production on this not fair nor right.
I have my receipt nevermind being sent to most ****hest game which was a journey effort and took me money and only to come back and collect a Dead Microwave
Game/Defy you did me wrong
Tell All customers that' whatever you purchase and should it be within the warranty. And it has a mere touch of roach within that you will not repair or have it exchanged. This is a few and unfair method.
It's unpredictable how one can stop a roach or any insect going into your appliances.
I wish to escalate the matter further and reach production on this not fair nor right.
I have my receipt nevermind being sent to most ****hest game which was a journey effort and took me money and only to come back and collect a Dead Microwave
Game/Defy you did me wrong
Thank you for reaching out.
Please be advised that, as per Defy’s warranty terms and conditions, damage caused by ****roaches, insects, and/or any other animal infestation is specifically excluded from the manufacturer’s warranty.
Although Defy microwaves carry a 2-year warranty, the warranty is subject to the applicable terms, conditions, and exclusions. Based on the infestation identified on the appliance, the damage would unfortunately not be covered under the manufacturer’s warranty.
For your reference, you can view Defy’s official warranty terms and conditions here:
Defy Warranty Terms & Conditions
Should you wish to confirm the warranty exclusion or obtain further clarification, you are welcome to contact Defy directly on *** or via WhatsApp.
We understand that this may not be the outcome you were expecting and apologise for any inconvenience caused.
Kind regards,
Game Social Media Team
Best regards,
Thank you for reaching out.
Please be advised that, as per Defy’s warranty terms and conditions, damage caused by ****roaches, insects, and/or any other animal infestation is specifically excluded from the manufacturer’s warranty.
Although Defy microwaves carry a 2-year warranty, the warranty is subject to the applicable terms, conditions, and exclusions. Based on the infestation identified on the appliance, the damage would unfortunately not be covered under the manufacturer’s warranty.
For your reference, you can view Defy’s official warranty terms and conditions here:
Defy Warranty Terms & Conditions
Should you wish to confirm the warranty exclusion or obtain further clarification, you are welcome to contact Defy directly on *** or via WhatsApp.
We understand that this may not be the outcome you were expecting and apologise for any inconvenience caused.
Kind regards,
Game Social Media Team
Best regards,