NA
Natalie A

1 reviews | Active since Feb 2015

27 Feb 2015, 09:12

Unsatisfactory Service Received

I am very unhappy with the service I have received from Game.<br> I had sent an email to [Email Removed] asking where I can find the Ellies Rechargeable LED lights.<br> Rina Taute had responded, providing me with ref number *** and had advised me that they did not have any stock and asked Graham Venter from Game Fourways to assist. Graham had advised me that he will receive stock 16/02/2015 but he did not contact me back. I made a follow up on 23/02/2015 and Graham said he would get a delivery in an hour.<br> <br> It been nearly 2 weeks since I sent an email to confirm stock and NO ONE has assisted me as yet.<br> <br> Please can someone who is actually willing to assist advise me when there will be stock and whether I will receive it at the price of R49 each as it was on sale during that time.<br> <br> Highly frustrated.

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Replies (1)
Game
Game's reply27 Feb 2015, 12:06
Official
Hello NatalieAnne94,

We acknowledge receipt of your re-occurring call and apologize for your inconvenience.

I think there was a misunderstanding as management did get you the stock and was awaiting for you to collect the items since Monday.

Please collect the items at your convenience from the store.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,