Unsatisfactory Service and Pricing Discrepancies at Game Qonce

Subject: Complaint Regarding Unsatisfactory Service and Pricing Discrepancies at Game Qonce

Dear Game Retail Store Management,

I am writing to express my dissatisfaction with the service I received at your Qonce branch during my recent visit on 22/07/2024. I visited the store with the intention of purchasing a pressure cooker, which was displayed on the shelf with a price of R699.00. However, the sticker on the pressure cooker box indicated a 50% discount, stating the price as R449.50, which mathematically does not reflect a true 50% discount.

To clarify the confusion, I approached one of the floor staff members, whom I believe was named Zimkita. Unfortunately, her response was far from helpful. She grabbed the shelf price tag and hid it behind her back. Her attitude during our interaction was unprofessional and dismissive. Despite our long and frustrating discussion, she reluctantly agreed to call the manager. However, after a considerable wait, the manager never arrived, and no assistance was provided.

This experience has left me feeling that Game is displaying misleading prices, which is highly disappointing. I have been a loyal customer of Game, but this incident has made me question the integrity of your pricing and the professionalism of your staff.

I request that you address this issue promptly and take necessary actions to ensure that such incidents do not recur. I also seek clarification on the actual price of the pressure cooker and the apparent discrepancy in the discount offered. Additionally, I would appreciate it if you could provide training to your staff to improve their customer service skills and professionalism.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Sincerely,

Mohamed ***