Unsatisfactory Service

On the 19th November 2019 I purchased a defy oven with a five years extended warranty. My appliance is now broken and I went Game store Soshanguve Crossing and was assisted by Karabo, who was very helpful by the way. He logged a call for me and gave the reference number. Now their extended warranty department is the one that's not giving me joy. It's now two weeks since I was told that they're waiting for a part, when we made a follow up yesterday they said their turn around time is six weeks, I mean HOW RIDICULOUS IS THAT?. Please do whatever necessary to get this matter resolved as soon as possible. My ref number is ***.