Unsatisfactory service

I am really not happy with Game service to a point that I now want my money back.

I have received my incomplete order today, not only is it incomplete it’s also a second hand phone and no where online did it specify on the Samsung J4 core being a second hand.

Another thing is my Polaroid earphones are not included in the box which was another thing that I ordered and I couldn’t see as the driver said to me there’s no need to sign for the package.

I am very disappointed at how this whole order has gone wrong with no communication whatsoever, I have on numerous occasions asked to confirm if it’s a dual and all agents have said yes and no one confirmed it being a Second hand and you can see from the box that it’s second hand as it’s damaged and there’s no plastic covering it at all.

I then opened a support ticket on their website to which to this very day I still have not received feedback on.

I still haven’t received feedback on this Second hand phone story. I still haven’t received my Polaroid earphones. What is happening? No one bothers to come back to me, what’s the point of having an online service if no one is helping customers?

Please attend to this matter ASAP,

Thank you

Constance