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CARLA C

1 reviews | Active since Jul 2019

16 Nov 2020, 11:01

UNSATISFACTORY CUSTOMER SERVICE - SHOCKING!!!

Shocking level of service received from GAME. I was dealing with Zubair Adams and after a week my issue has STILL NOT BEEN RESOLVED! Furthermore I had Tanya Martins from the complaints department contact me and she promised she would phone me back the same day 13 November 2020......and guess what......I'M STILL WAITING and my issue has not been resolved!!!!

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Replies (3)
Game
Game's reply16 Nov 2020, 14:33
Official
Hi Carla,

Thank you for taking my call.

I'm sorry about the experience and service you have received.

As discussed over the phone, our finance team is willing to assist you on this query, however, they required some information from you to best assist in this query.

Thank you.

Regards
Mlindeli

Best regards,

CC
CARLA C's update16 Nov 2020, 15:05
Reviewer Update
Mlindeli,

I find it quiet disgusting that you would resort to posting online what we had already discussed and agreed what the best way forward would be. What you have posted in NOT what we agreed on. Please note that YOUR colleague was the one who informed me of the amount of R12 999.00 that was being kept as "reserved" by my bank! I contacted my bank and they confirmed that there was NO amount being kept on reserved. Email from YOUR colleague can be seen below:

Zubair Adams (Mass Discounters)Nov 10, 2020, 17:12 GMT+2

Hi There Carla,

Thank you for your response,

Kindly be advised that your orders payment is in a reserved status at your bank,
You will need to contact your bank regarding this matter to reverse the transaction.

Kind Regards
Zubair
Game Online Support: Tel: ***


Initially when I tried to place the order online and make payment, you can see below the response I got, which led me to go instore to purchase the laptop directly.IMG_***.jpg 6.36 MB

I, inturn, email Zubair to advise to cancel the order as I had purchased the laptop instore! See email below:

Carla S <***> | Mon, Nov 9, 1:58 PM (7 days ago) | |

Hi Zubair,Thank you for the email. Please note that I went to your store at Eastgate shopping centre and I've managed to sort out the issue. Please cancel the order.Kind Regards,Carla Fernandes



That is when YOUR colleague informed me of the amount being held as reserved!

NOW PLEASE SORT YOUR **** OUT AS I AM LOSING MY PATIENCE WITH YOUR *********** STAFF WHO PROMISES TO CALL AND FOLLOW UP, BUT THEY DON'T GIVE A DAMN AND THEY DON'T FOLLOW UP WITH CUSTOMERS!!!!! DISGUSTING LEVEL OF SERVICE!

Regards,
Carla
CC
CARLA C's update17 Nov 2020, 11:00
Reviewer Update
Still waiting for GAME to resolve the issue.......Still waiting for Zubair Adams, Tanya Martins and Mlindeli to phone me back......